Can I browse safely on the defloresyfloreros.com website?
Defloresyfloreros ha tomado e implementado medidas de seguridad para proteger toda la información personal que nos facilitéis, frente a un uso o acceso no autorizado. Los números de las tarjetas bancarias no se guardarán en el servidor del site www.defloresyfloreros.com y para su
These data will be stored in a secure server of a banking institution.
How can I identify myself if I have lost my password?
In "my account" section, click on "have you forgotten your password?". For your account security, a new password will be generated by the system and sent to the email address that you have previously entered. You can change this password by re-entering your account.
How can I modify or delete my account on defloresyfloreros.com?
You can edit your account information at any time by entering in your profile and clicking on "modify my account". To cancel your account at defloresyfloreros.com, please contact the customer service through [email protected]
¿What is the confidentiality policy?
You can freely use the website www.defloresyfloreros.com without providing personal information. In any case, if you open an account on the website, you will be asked to provide relevant information to be able to invoice you and send you your request: name, address, email, etc.
www.defloresyfloreros.com may provide information in case that it is necessary to identify who intentionally or unintentionally have damaged or infringed defloresyfloreros´rights, other defloresyfloreros.com users or others affected by the result of the mentioned actions.
defloresyfloreros.com may also be required by the law to provide personal data in special circumstances for judicial proceedings.
What delivery area does defloresyfloreros.com have?
defloresyfloreros.com will deliver cover most parts of the world.
defloresyfloreros.com will not process any order that contains a PO Box as delivery address.
What are the costs and delivery times?
FREE SHIPPING. Your order will be delivered in the 24h-48h following your purchase in Peninsula.
FREE SHIPPING. Your order will be delivered within 5 working days of your purchase in the Balearic Islands.
FREE SHIPPING. Your order will be delivered within 7 working days of your purchase in the Canary Islands.
Europe (UK, Ireland, France, Italy, Denmark, Portugal ...)
The shipping costs are € 24 for the customer. Your order will be delivered within 4 business days
North America and Canada
The shipping costs are € 28 for the customer. Your order will be delivered within the following 4 business days
Australia and China
The shipping costs are € 47 for the customer. Your order will be delivered within 7 working days.
Saudi Arabia, Arab Emirates, Egypt, Kuwait, Qatar…
The shipping costs are € 50 for the customer. Your order will be delivered within 7 working days
The shipping costs are € 49 for the customer. Your order will be delivered within 7 working days
How do I track my order?
If you want to know the delivery status of your order, please get in touch with [email protected]
¿How can I return or exchange an item purchased at defloresyfloreros.com?
You can return any product purchased in www.defloresyfloreros.com in the 7 working days following its delivery, as long as they keep their original status, their corresponding packaging and are accompanied by the original invoice. Once the product has been received and its condition checked, a change of size or model can be accommodated. If you wish, we can issue a voucher for the value of your purchase without an expiration date, discounting the shipping and return costs, having this one the same cost as the shipping costs in case of international shipping and 6€ in case of National shipping.
When it comes to a seasonal change, the costs of that change are free. From the second change, the customer is responsible for the costs of both shipping and return. For discounted or outlet items, you will pay the return costs and the new shipping cost will be borne by defloresyfloreros.
In case of buying more than one item in the same purchase, if only one of the items is returned, only the transportation costs of the return will be deducted from the amount paid, having the same cost as the shipping costs in case of international shipping and € 6 in case of National delivery.
EIf it is a faulty item, the money will be refunded and the return costs will be borne by defloresyfloreros SLU.
What payment methods does defloresyfloreros.com accept?
You can pay for your purchases by bank transfer to our account number ES78 0049 4882 47 2016011934 or with a credit/debit card:
MasterCard®, Visa®, 4B® and Maestro® and / or paypal. You must enter your number, expiring date, name and security code (CVV) on the page intended for that purpose..
How to buy business gifts in defloresyfloreros.com?
For more information regarding the defloresyfloreros program for corporate clients, please contact [email protected]